Care: Domiciliary Supervisory

We have an opportunitiy for experienced individual to join our Homecare team as a Team Leader to monitor and contribute towards the delivery of care to our Service Users.

Responsibilities:

• Responding to enquiries from Service Users, Care Workers, and other professionals.
• Managing all calls into the office, ensuring that situations are dealt with at the point of being raised and only escalated as needed.
• Monitoring and responding to HICA’s internal call monitoring software ensuring customers are in receipt of services in line with expectations.
• Providing general administration support to the branch.
• Carrying out care calls in the event that they cannot be covered by the existing care teams within the local and surrounding areas.
• This is an out-of-hours service with shifts available on evenings between 17:30 and 22:30 Monday to Friday and weekends (mornings).

What we’re looking for in the candidate:

• A minimum of a Level 2 Qualification in Care.
• Previous experience of care and administering medication.
• Experience working at a supervisory level.
• Able to work under pressure
• Strong planning and organistional skills
• Good Understanding of using Microsoft Office.
• Full UK Driving License and access to own car

Rewards & Benefits:

• Savings on your shopping – up to 8% in some retailers
• Refer a friend bonus of up to £200
• The HICA lottery – prizes up to £2000+
• Cycle to work scheme
• Techsave loans – borrow money to buy technology-based gifts and repay through your wages over 12 months
• Prizes from fun competitions such as our Hall of Horrors guess the manager, our bonfire bonanza voucher giveaway and our 12 days to Xmas prize extravaganza
• Access to Health & Wellbeing services and plans
• Uniform and mobile phone provided
• Company induction, training and ongoing development

The successful candidate will be required to undertake an Enhanced DBS check.

HICA Group are a ‘Not for Profit’ organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing.