The team at The Hollies Care Centre in Hessle is delighted to have been classed as GOOD by the Care Quality Commission (CQC).
The CQC’s robust inspection process gives care homes a rating of Outstanding, Good, Requiring Improvement or Inadequate based on various essential aspects of care provision. The Hollies, which cares for up to 43 residents, received high marks in safety, effectiveness, care and responsiveness.
The CQC inspectors noted that “Staff were kind and caring and we received a lot of positive feedback about the care provided.”
Inspectors also noted that the staff team had the required skills and knowledge to support people and meet their needs. Staff completed regular training, their competency was checked, and they received regular supervision and support.
Relatives also told the inspectors how much the staff cared for residents. The report wrote that one relative said, “My relative is currently receiving end of life care and they have gone above and beyond. The staff are kind and caring for sure.”
Lauren Knight, Manager of the care home, was thrilled that the CQC had recognised the high standards and hard work of herself and especially her team.
She said: “We’re absolutely thrilled with the GOOD rating from the CQC. Everyone at The Hollies puts in tremendous effort to ensure it’s a wonderful place for our residents. This recognition from the CQC is a testament to our dedicated team’s well-deserved efforts!”
“We take immense pride in providing personalised and person-centered care, empowering our residents to enjoy maximum choice and lead fulfilling lives. While we’re thrilled with the positive inspection results, we remain committed to continuous improvement, always seeking ways to enhance our services.”
HICA CEO, Terry Peel said, “We’re absolutely thrilled to see The Hollies receive a GOOD rating from the CQC. Our congratulations go out to the exceptional team at The Hollies. With their dedication and expertise, we’re confident that the home will continue to thrive and flourish.”
This CQC inspection follows a recent £600,000 investment, resulting in the development of a new suite of luxurious care apartments and the establishment of a specialised female-only care community.