Homecare Team Leader – Hull Homecare

Job description

We have an opportunitiy for experienced individual to join our Homecare team as a Team Leader to monitor and contribute towards the delivery of care to our Service Users.


  • Responding to enquiries from Service Users, Care Workers, and other professionals.
  • Managing all calls into the office, ensuring that situations are dealt with at the point of being raised and only escalated as needed.
  • Monitoring and responding to HICA’s internal call monitoring software ensuring customers are in receipt of services in line with expectations.
  • Providing general administration support to the branch.
  • Carrying out care calls in the event that they cannot be covered by the existing care teams within the local and surrounding areas.
  • This is an out-of-hours service with shifts available on evenings between 17:30 and 22:30 Monday to Friday and weekends (mornings).

What we’re looking for in the candidate:

  • A minimum of a Level 2 Qualification in Care.
  • Previous experience of care and administering medication.
  • Experience working at a supervisory level.
  • Able to work under pressure
  • Strong planning and organistional skills
  • Good Understanding of using Microsoft Office.
  • Full UK Driving License and access to own car

Rewards & Benefits:

  • Savings on your shopping – up to 8% in some retailers
  • Refer a friend bonus of up to £200
  • The HICA lottery – prizes up to £2000+
  • Cycle to work scheme
  • Techsave loans – borrow money to buy technology-based gifts and repay through your wages over 12 months
  • Prizes from fun competitions such as our Hall of Horrors guess the manager, our bonfire bonanza voucher giveaway and our 12 days to Xmas prize extravaganza
  • Access to Health & Wellbeing services and plans
  • Uniform and mobile phone provided
  • Company induction, training and ongoing development

The successful candidate will be required to undertake an Enhanced DBS check.

HICA Group are a ‘Not for Profit’ organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing.